FEBRUARI 20, 1997 Proximus offers "Money-back" guarantee an initiative which will make the GSM market grow even faster Proximus is taking another step towards attracting potential new customers. This initiative will let new customers experience for themselves how useful this means of communications is and how much easier life can be by using a Proximus GSM. This is only obvious once you have actually tried it out. Until the end of March, new customers will have the opportunity to experience what it means to be "Proximus" during 15 days. Customers can purchase a ProxiStart package (Panasonic) and if they are not completely satisfied during the 15 days trial period, they may return their GSM phone and get their money back. Proximus announced this ProxiStart package, a GSM phone and a prepaid SIM card - a first in Belgium - in November of 1996. It has met with enormous success. Proximus is now going one step further by offering this package with a "Money-back guarantee". Proximus is confident. Based on customer satisfaction surveys it appears that customers are very satisfied with price, quality and coverage. Any Proximus customer who purchases a ProxiStart package between February 22 and March 31 may try out this GSM phone and the Proximus network during a period of 15 days. Anyone who is not satisfied, may return the package and all accessories (along with a copy of the invoice) within the 15 days following the purchase. The equipment is then sent back (in the original packaging) at the customer's own expense via an express delivery service such as Taxipost. Bevelgacom Mobile will subsequently handle the reimbursement of the entire package. This applies to the Panasonic GSM phone as well as to the pre-paid SIM card. This means that any calls which have been made will also be reimbursed. Within 6 weeks after the GSM phone has been received, customers will be reimbursed a maximum of 10,995 BEF (including VAT), by bank transfer. Any customer who wishes to return his/her GSM phone but who, in the meantime, during the trial period, has converted the pre-paid SIM card into a Proximus contract and wishes to cancel, must deactivate the card in accordance with the general terms and conditions specified in the contract. With the exception of the activation costs and any calls made since the SIM card was converted into a Proximus contract, the customer will also be reimbursed for the amount paid. Furthermore, starting March 1, with ProxiDuo, 8-watt GSM phone users, in particular, will be able to have 1 phone number for 2 SIM cards, the advantage being that people will be able to make calls from 2 GSM phones with 1 subscription without having to switch their SIM card from one phone to another every time. Proximus dealers have all the necessary information. Bevelgacom Mobile, which currently has 440,000 customers (412,000 with Proximus and 28,000 with Mob-2) is counting on these initiatives to further expand the GSM market in Belgium. About | Products | Jobs | Contact | Home © 1996 BELGACOM. Last updated : dec, 07, 1996. About this site Say Hello ! Legal Notice